At Mototrailerstore.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review the following details on how to return your item(s) for a refund, exchange, or store credit.

1. Return Eligibility

To be eligible for a return, please ensure the following:

• Items must be unused, unassembled, and in the same condition in which you received them.
• Products should be in their original packaging with all original tags, manuals, and accessories included.
• Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards and downloadable software products
• Final sale or clearance items
• Customized or personalized items
• Items that are damaged or missing parts not due to our error

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us : Email us at mototrailerstore@gmail.com with your order number, reason for return, and any supporting photos if the item is defective or damaged.
2. Approval : Our team will review your request and send you a Return Merchandise Authorization (RMA) number along with further instructions if your return is approved.
3. Shipping : Ship the item(s) back to us, including the RMA number, at the address provided in the return instructions. You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

4. Refunds

• Processing Time: Once we receive and inspect your returned item(s), we will notify you about the status of your refund within 5-7 business days.
• Refund Method: Approved refunds will be processed to your original payment method. Depending on your bank, it may take additional time for the refund to appear in your account.
• Deductions: Please note that any shipping fees incurred during the original purchase are non-refundable. A restocking fee may apply to certain items (if applicable, details will be communicated during the return process).

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us within 30 days of delivery. We will do our best to accommodate your exchange request based on product availability.

6. Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us within 7 days of delivery with photos of the issue. We will work with you to either replace the item or issue a full refund, including shipping costs.

7. Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet shipped. If the order has already shipped, it may be returned under our standard return policy.

8. Contact Information

If you have any questions or need assistance with your return, please contact us at:

• Email : mototrailerstore@gmail.com
• Phone : +1 (631) 685-2098
• Address : Motorcycle Tool Kits LLC, 301 Minor Ave N Unit 117, Seattle, WA, 98109-5457, United States